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The next time you have a problem, try these troubleshooting tips listed below. Carefully document the steps you take. That way, if a support call becomes necessary, at least you'll have a good idea of what isn't causing the problem.

If the tips listed below haven't solved your problem, it may be time to contact us. At a minimum, you'll be able to help us narrow down the problem by describing the troubleshooting steps you've already taken on your own.

If you require any further information, please Contact Support

The Collector Application

Listed below are common questions regarding the Initial Damage Assessment Application (IDA App). For instructions on how to use the application please view the"Quick start" documentation: here.